General terms and conditions of business
- scope
The following terms and conditions apply to all orders via our online shop.
Our online shop is aimed exclusively at consumers.
Consumer is any natural person who carries out a legal transaction for purposes
who are predominantly neither commercial nor self-employed
can be attributed to professional activity. Entrepreneur is a natural
or a legal person or a legal partnership that is at
Conclusion of a legal transaction in the exercise of their commercial or
independent professional activity.
- Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with Hampelmann wooden toys.
The presentation of the products in the online shop is not legally binding
Offer, but a non-binding online catalog. You can use our
First place the products in your shopping cart without obligation and submit your entries
You can correct the submission of your binding order at any time by clicking on the
Use the correction aids provided and explained in the ordering process.
By clicking the order button, you place a binding order for the items in the
goods contained in the shopping cart. Confirmation of receipt of your order
takes place by email immediately after sending the order.
When the contract with us comes into effect depends on you
selected payment method:
Apple Pay
During the ordering process you will be taken to the website of the online provider Apple
forwarded. There you can enter your payment details and the
Confirm payment instructions to Apple. After placing the order in the shop
We request Apple to initiate the payment transaction and thereby take
Your offer.
Credit card
When you place your order, you provide your credit card details and that
Credit card company performs an authorization check. According to yours
The payment transaction provides authentication as a legitimate cardholder
initiated automatically and your credit card will be charged when you place your order.
The contract with us is concluded at the time the credit card is charged.
Sofort by Klarna
After placing the order, you will be taken to the online provider's website
Sofort GmbH will be forwarded where you confirm the payment order. Through this
the contract is concluded with us.
Google Pay
During the ordering process you will be taken to the website of the online provider Google
forwarded. There you can enter your payment details and the
Confirm payment instructions to Google. After placing the order in the shop
We request Google to initiate the payment transaction and thereby take
Your offer.
- Contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order details and our general terms and conditions
in text form. You can view the contract text in our customer login.
- delivery terms
In addition to the stated product prices, there are shipping costs.
You can find out more about the shipping costs in the offers.
We only deliver by mail. Unfortunately, you cannot collect the goods yourself
possible.
We do not deliver to packing stations.
- pay
In our shop you can generally use the following payment methods
Provision:
Credit card
When you submit your order, you provide your credit card details. According to yours
The payment transaction provides authentication as a legitimate cardholder
carried out automatically and charged to your card.
Sofort by klarna
After placing the order, you will be taken to the online provider's website
Immediately forwarded to GmbH. To pay the invoice amount via Sofort
To do this, you must have a bank account that is activated for online banking
have, identify themselves accordingly and send the payment instructions to us
confirm. You will receive further information during the ordering process. The
The payment transaction will be carried out immediately afterwards by Sofort and you
Account charged.
Apple Pay
In order to be able to pay the invoice amount via Apple Pay, you must have the browser
Use “Safari”, the service provider Apple is registered with, to use the function
Have activated Apple Pay, authenticate yourself with your access data and the
Confirm payment order. The payment transaction will take place immediately after
Submission of the order carried out. Further information can be obtained from
Order process.
Google Pay
In order to be able to pay the invoice amount via Google Pay, you must
Service provider Google must be registered and the Google Pay function activated
have to identify yourself with your access data and the payment order
confirm. The payment transaction takes place immediately after placing the order
carried out. You will receive further information during the ordering process.
- Retention of title
The goods remain our property until full payment.
- Transport damage
If goods are delivered with obvious transport damage, make a complaint
Please report such errors to the delivery person as soon as possible and please accept them
contact us immediately. Failure to file a complaint or
Contact us for your legal claims and their enforcement,
in particular your warranty rights, no consequences whatsoever. They help us
but, our own claims against the carrier or the
To be able to claim transport insurance.
- Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory provisions apply
Liability for defects law.
For used goods the following applies: if the defect disappears after one year
Delivery of the goods occurs, claims for defects are excluded. defects,
which occur within one year of delivery of the goods can be within the framework
the statutory limitation period of two years from delivery of the goods
be asserted.
The above restrictions and shortened deadlines do not apply
Claims due to damage caused by us, our legal representatives
or vicarious agents
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty or fraud
- in the event of a breach of essential contractual obligations, the fulfillment of which is the
proper execution of the contract is made possible in the first place
compliance with which the contractual partner can regularly rely
(Cardinal Duties)
- as part of a guarantee promise, if agreed or
- as far as the scope of application of the Product Liability Act is opened.
Information about any additional warranties that may apply and their
You can find exact conditions for each product and on specific ones
Information pages in the online shop.
- Liability
For claims due to damage caused by us, our legal representatives
or vicarious agents, our liability is always unlimited
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty
- in the case of guarantee promises, if agreed, or
- as far as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is the
proper execution of the contract is made possible in the first place
compliance with which the contractual partner can regularly rely,
(Cardinal obligations) due to slight negligence on our part, our legal
The liability of representatives or vicarious agents is limited to the amount
Damage foreseeable at the conclusion of the contract is limited to its occurrence
typically needs to be calculated.
Otherwise, claims for damages are excluded.
- Dispute resolution
The European Commission provides a platform for online dispute resolution (OS)
which you can find here [https://ec.europa.eu/consumers/odr/] . To participate
are involved in a dispute resolution procedure before a consumer arbitration board
we are not committed and not ready.
Terms and Conditions [https://shop.trustedshops.com/de/rechtstexte/] created with the Trusted
Shops [https://shop.trustedshops.com/de/] Legal texter in cooperation with
FÖHLISCH Attorneys at Law [https://foehlisch.com].